ABOUT MOBILE 311

MAYOR STIMPSON IS DEDICATED TO MAKING SURE EVERYONE WHO CALLS CITY HALL WITH A REQUEST IS TREATED TO EXCELLENT CITIZEN SERVICE. MOBILE 311 MAKES THAT HAPPEN BY HELPING YOU SOLVE PROBLEMS, OBTAIN INFORMATION AND TAKING YOUR REQUEST FOR SERVICE.

LOCATED AT THE CITY OF MOBILE TECHNOLOGY CENTER - AND AVAILABLE BY PHONE 24 HOURS A DAY, SEVEN DAYS A WEEK. THE OFFICE STAFF IS DEDICATED TO SERVING YOU AND RESOLVING ANY CITY ISSUES YOU MAY HAVE.

MOBILE 311 IS HERE TO

 ELECTRONICALLY ROUTE SERVICE REQUESTS TO APPROPRIATE CITY GOVERNMENT DEPARTMENTS

 PROVIDE A NEUTRAL FORUM FOR CITIZENS TO MAKE SUGGESTIONS ABOUT CITY SERVICES AND DEPARTMENTS

 PROVIDE A WAY TO TRACK THE PROGRESS OF SERVICE REQUEST ORDERS (SRO)

 ANSWER QUESTIONS CITIZENS HAVE CONCERNING CITY ORGANIZATIONS AND SERVICES

 ASSIST CITIZENS IN OBTAINING CITY SERVICES IN A FAIR AND EFFICIENT MANNER

MOBILE 311 DOES NOT

* HANDLE REQUESTS FOR SERVICE FOR AGENCIES OTHER THAN THE CITY OF MOBILE (i.e. MOBILE COUNTY, STATE OF ALABAMA, FEDERAL GOVERNMENT)

* PHYSICALLY RESOLVE SERVICE REQUESTS
                                                                            
                              

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