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ABOUT MOBILE 311
MAYOR JONES IS DEDICATED TO MAKING SURE EVERYONE WHO CALLS CITY HALL WITH A
REQUEST IS TREATED TO EXCELLENT CITIZEN SERVICE. MOBILE 311 MAKES THAT HAPPEN
BY HELPING YOU SOLVE PROBLEMS, OBTAIN INFORMATION AND TAKING YOUR REQUEST FOR SERVICE.
LOCATED AT THE CITY OF MOBILE TECHNOLOGY CENTER - AND AVAILABLE BY PHONE 24 HOURS A
DAY, SEVEN DAYS A WEEK. THE OFFICE STAFF IS DEDICATED TO SERVING YOU AND
RESOLVING ANY CITY ISSUES YOU MAY HAVE.
MOBILE 311 IS HERE TO
 ELECTRONICALLY ROUTE SERVICE REQUESTS TO APPROPRIATE CITY GOVERNMENT DEPARTMENTS
PROVIDE A NEUTRAL FORUM FOR CITIZENS TO MAKE SUGGESTIONS ABOUT CITY SERVICES
AND DEPARTMENTS
PROVIDE A WAY TO TRACK THE PROGRESS OF SERVICE REQUEST ORDERS (SRO)
ANSWER QUESTIONS CITIZENS HAVE CONCERNING CITY ORGANIZATIONS AND SERVICES
ASSIST CITIZENS IN OBTAINING CITY SERVICES IN A FAIR AND EFFICIENT MANNER
MOBILE 311 DOES NOT
* HANDLE REQUESTS FOR SERVICE FOR AGENCIES OTHER THAN THE CITY OF MOBILE (i.e. MOBILE
COUNTY, STATE OF ALABAMA, FEDERAL GOVERNMENT)
* PHYSICALLY RESOLVE SERVICE REQUESTS
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