The City of Mobile is dedicated to preserving your privacy and security while viewing our Web site. It is the policy of the City to encourage the free flow of information from its citizens regarding complaints and requested services. To this end, it is important to protect the identity of citizens who choose to make complaints or requests of services of the City. Particularly with regard to public safety, many citizens would refrain from providing vital information if their identities were compromised out of a concern for their personal safety. For these reasons, the policy of the City of Mobile is to preserve the privacy of its citizens who choose to make complaints, request service, or otherwise interact with the City’s 311 information system. We strive to retrieve the minimum amount of information from our visitors necessary in order to provide a host of various services and resources. This Web Privacy Policy page outlines practices and procedures affecting visitors to our site in accordance with the law. The City of Mobile reserves the right to change these policies and the corresponding information on this page at any time without prior notice. Personal information may be required by law or in order for us to provide a requested service; in doing so we are subject to the requirements for administering information systems as established in the law. We do not capture personal information without visitors' permission. The City of Mobile recognizes that persons accessing its Web site, making complaints or requesting services have an expectation of privacy with regard to this interaction with the City. The policy of the City of Mobile is to respect and protect this expectation of privacy.

Anonymous Visitor Information Collection

For every visitor to our site, there are several common pieces of information that we do collect that are stored in logs.Internet Protocol (IP) address, browser type, operating system, the date and time of the visit, and the addresses to which a visitor linked during a visit to our Web site are all recorded. We cannot and do not associate any of this information with individual persons, distribute this information, or use it in any manner other than for statistical analysis in improving our site to better serve our visitors.

Usage of Cookies

We do not use cookies to record any personal information. Rejecting a cookie in these applications will render the application useless. Applications use cookies to track the session through randomly generated ID numbers that cannot be traced back to any personal or private information.

Disclosure of Information

It is the policy of the City of Mobile not to publish or reveal the identity of persons interacting with this Web site, making complaints or initiating a service request. The City of Mobile does not sell, rent, or publish any of our visitors' personal or private information. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the law. In addition, we endeavor to restrict employee access to any personal information except where necessary to perform required duties .

Unauthorized Access

Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other that its intended purposes are prohibited and may result in criminal prosecution .

Contact Us

 If you have any questions specifically regarding your privacy on our site, please email to : 311access@cityofmobile.org.

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